Elevate quiet moments together
Thoughtfully crafted pet essentials that harmonize with your home and nurture every shared moment of calm.
Best selling
Our Story
Why 98PETS?
Free worldwide shipping via DHL (5–10 working days)
100-day guarantee
30-day money-back — not happy, get refunded
Straight from the factory, quality you can trust
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Frequently Asked Questions
Orders are typically processed within 1–2 business days and delivered within 3–7 business days, depending on your location.
Shipping is calculated at checkout based on your order size and destination. We offer free shipping on orders over a set amount.
Please check our shipping page for the current list of countries we deliver to. Rates and delivery times vary by region.
Once your order ships, you'll receive a confirmation email with a tracking number and link to follow your package.
We accept major credit and debit cards, and common online payment options. All available methods are shown at checkout.
If your order hasn't shipped yet, contact us as soon as possible and we'll do our best to update or cancel it. Once shipped, it can't be changed.
Unopened items in their original packaging can be returned within 30 days of delivery. For hygiene and safety reasons, opened food and used items cannot be returned.
Contact us with your order number to start a return. We'll send you instructions and a return address.
Refunds are processed within 5–10 business days after we receive and inspect your returned item, back to your original payment method.
Contact us within 48 hours of delivery with your order number and a photo, and we'll arrange a replacement or refund.
Yes, you can set up recurring deliveries on select products so you never run out of essentials.
Reach us by email or through our contact form. We aim to respond within 1 business day.